Water Services at Network Plus
We deliver essential water infrastructure services that ensure reliability and customer satisfaction. Working with our clients, we are supporting the evolution of smart metering, reducing consumption while protecting vital water supplies.
As a leading provider of network infrastructure services across the UK, we are at the forefront of driving compliance with regulatory measures and Outcome Delivery Incentives. Our track record for delivering improvements in both C-MeX and D-MeX demonstrates our commitment to customer service, which is achieved in line with our clients’ objectives.
At Network Plus, we offer a cost-effective clean water service underpinned by our commitment to continuous improvement and innovation which enables us to reduce both OPEX and CAPEX spend and provide best value for our clients across the water sector.
Clean Water Repair and Maintenance
We complete over 120,000 planned and reactive jobs for our water clients every year, providing a comprehensive 24/7 emergency service which prevents unnecessary interruption to customers’ supplies.
Our clean water repair and maintenance scope & services include:
- Mains repairs and replacement, arising from leaks and bursts
- Service repairs and renewals arising from leaks
- Private leakage
- Valve installation and replacement
- Hydrant installation and replacement
- Air Valve maintenance and replacement
- New and replacement stop taps
- Chamber build and repair, inclusive of frames and covers
- The repair, installation, or replacement of street furniture
- Temporary and permanent disconnection of supplies
- Ancillary Inspection, maintenance, and data collection
Optant Meters, Repairs and Replacements
Every year we install over 240,000 meters across the UK, including Automated Meter Reading devices (AMR) and Advanced Metering Infrastructure (AMI) in household and non-household properties.
By delivering AMI technology and associated equipment, such as acoustic loggers, pressure and flow monitors, we are playing a vital role in the transition to smart networks for our clients.
Our metering services include:
- Management of initial customer contact
- Arranging appointments with customers
- Site surveys
- Installation of new assets
- Meter replacement
- Leakage repairs on meter assets
Developer Services
Network Plus is one of the largest providers of developer services for clean water in the UK.
Our experienced teams connect new mains and services, and conduct requisitions and diversions for our clients’ customers, which includes developers, self-lay organisations, and other incumbent water regions for companies responsible for new appointments and variations (NAVs).
Every year we complete over 60,000 developer services jobs, meeting customers’ requirements on both public highway and private land. By ensuring that both household and non-household properties are connected on time and within budget, we positively contribute to our clients’ D-MeX scores.
Our developer services include:
- Site surveys and enabling works, in collaboration with the customer
- Mains Laying
- Water Service Connections
- Smart Water Meter Installation
- Self-Lay Connections
- New Appointment Variation (NAV) Connections
- Reinforcement Mains
- Lateral Drains and Waste Connections
- Production of as-laid drawings
Clean and Wastewater Capital Projects
We have a strong track record for delivering clean and waste water capital delivery projects, operating on a design and build basis or as a build-only supplier.
Replacement of Lead Supply Pipes
We support our clients’ network investment strategies and Green Recovery schemes by replacing lead supply pipes. We remove lead from customers’ water supply by delivering a service replacement from the water main to the property, or completing a full renewal of the pipe, into the property. To minimise disruption we use no-dig technology wherever possible.Our replacement of lead supply pipe services include:
- Customer engagement
- Survey and site assessment
- Install new pipe
- Connect supply pipe
- Complete the reinstatement and any associated restoration works.
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Things our clients say
What a great collective
I should like to take this opportunity to congratulate your team who have been installing the fibre optic cables... As they near the final days of completion, I have to say the whole team have been respectful of properties with minimal disruption to all residents, also what a great collective they are, always polite and helpful.
Very impressive
Our thanks for the extremely efficient way in which the essential tree cutting maintenance assured uninterrupted power supplies. It was very impressive how the initially planned power cuts were avoided. We very much appreciate how well this was carried out.
Thank you everyone
I want to thank everyone involved in supporting the project for their determination, resilience, and customer focus throughout which has enabled the successful delivery.
Polite & courteous
Throughout the works all of the people who have been working here have been polite, courteous and have worked some long hours to get the job done. We can only praise them and wish that the workforce from other organisations would be as thoughtful towards residents in the area they are working.
Much appreciated
Just wanted to express our appreciation in your team going the extra mile and getting the job done to a great standard in a sometimes challenging environment.
Fantastic experience
It has been a fantastic experience partnering with the teams at NP to deliver this ambitious milestone. We’ve been running at pace for some time and you’ve been both flexible and constructive, and we’ve always managed to agree a way forward to achieve the best outcome for all involved.
