Customer service

We have a strong track record in helping our clients improve key industry customer service metrics.

Our teams work with clients for key metrics such as C-MeX (Customer Measure of Experience) and D-MeX (Developer Services Measure of Experience), BMCS (Broader Measure of Customer Service), and C-Sat (Customer Satisfaction Score).

Customer Service is a core element of our values at Network Plus.

Network Plus Values

More than 80 depots nationwide.

80+

regional depots

In 2022, we helped a client improve their D-MeX score by more than 46%

46%

improvement

Adaptability

Working closely with our clients and delivering on their behalf, we often act as brand ambassadors for the major utility and infrastructure provider. At Network Plus, we take pride is our ability to adapt to client needs and our flexible approach to service delivery.

Two colleagues looking at screens, away from camera.

Network Plus colleague, with headset on, looking at multiple computer screens to provide accurate customer service

Stand out from the crowd

We help our clients stand out from the crowd and improve their key industry customer service metrics through a strategic focus on customer behaviours, data and performance management, and end-to-end customer journey touchpoints.

Offering a local service

Our 85 regional depots enable us to offer a local service, wherever our projects take us. Every project begins with detailed planning, to ensure we have fully captured local requirements, understanding both the needs of the client and customer.

A row of zig zag barriers along residential street, with snow on the road.

Customer Oriented

Our project-solutions are customer oriented, taking into consideration the impact of construction and maintenance activities and how this can be minimised. Complementing these planned works, we also deliver reactive and appointment-driven services to facilitate an end-to-end customer journey, ensuring customer-led service delivery for our clients.

Real-time updates

Our teams are equipped with mobile devices that enable us to maintain real-time updates to and from our sites, which allows us to provide accurate and timely information to customers and public.

Things customers have said about Network Plus

What a great collective

I should like to take this opportunity to congratulate your team who have been installing the fibre optic cables… As they near the final days of completion, I have to say the whole team have been respectful of properties with minimal disruption to all residents, also what a great collective they are, always polite and helpful.
Fabulous group

I just wanted to say what a fab group of men we’ve got working in our little village this week. They’ve been tidy, courteous, polite and really informative too.
Very impressive

Our thanks for the extremely efficient way in which the essential tree cutting maintenance assured uninterrupted power supplies. It was very impressive how the initially planned power cuts were avoided. We very much appreciate how well this was carried out.
Polite & courteous

Throughout the works all of the people who have been working here have been polite, courteous and have worked some long hours to get the job done. We can only praise them and wish that the workforce from other organisations would be as thoughtful towards residents in the area they are working.
Much appreciated

Just wanted to express our appreciation in your team going the extra mile and getting the job done to a great standard in a sometimes challenging environment.
Thank you everyone

I want to thank everyone involved in supporting the project for their determination, resilience, and customer focus throughout which has enabled the successful delivery.
Fantastic experience

It has been a fantastic experience partnering with the teams at NP to deliver this ambitious milestone. We’ve been running at pace for some time and you’ve been both flexible and constructive, and we’ve always managed to agree a way forward to achieve the best outcome for all involved.