Customer Solutions plus

Customer Solutions Plus, a Joint Venture between Network Plus and Sapphire Utility Solutions, has successfully been awarded a significant contract with Severn Trent. The new contract will see vital wastewater services delivered throughout Severn Trent’s whole area, to over four million homes and businesses across the Midlands and mid-Wales.

Recognising Severn Trent’s core purpose is ‘to take care of one of life’s essentials’, the JV will make sure this is at the heart of its operation. 

With an initial duration of four years and option to extend up to eight years, the long-term contract will support Severn Trent to achieve enhanced service performance, especially related to protecting the environment, through prevention of sewer flooding and pollution. 

Customer Solutions Plus was selected because the JV brings high quality wastewater solutions, a strong focus on customer service and new ideas.  Recognising the importance of social value to Severn Trent, the JV will have a community focus; providing local employment opportunities and investing in substantial wastewater skills development and training.

The new contract, called Waste Infra Network Services (WINS) will commence in April 2021 and is valued at approximately £400m over the full eight-year term.

Customer Solutions Plus will deliver a mixture of reactive and proactive activities relating to the wastewater network. These include providing a rapid response to sewer collapses, blockages, internal and external sewer flooding as well as forward looking maintenance of wastewater assets to prevent future risks and issues from arising.

The opportunity will allow Customer Solutions Plus to create a new way of working, utilising their combined strengths and extensive experience in the utilities sector. Sapphire Utility Solutions will bring extensive wastewater expertise supported by the latest innovative solutions as well as intelligent network monitoring systems. Network Plus will bring a deep understanding of Severn Trent’s organisation, processes and systems in addition to local infrastructure across the Midlands and Wales.