Service Plus is a radical new vision which puts customer service at the very heart of Network Plus. Every day, the activities of the company in the utility and infrastructure sector impacts millions of people UK wide. Network Plus work with the largest utility and infrastructure organisations and are often the public face of their clients, displaying clients’ brand names on uniforms, vehicles and plant or traffic management equipment.
Network Plus takes its customer service responsibilities very seriously, also recognising that clients put customer service as one of their top priorities. The company is not settling for average, it wants to deliver out of this world customer service, recognised by the public, clients, employees and the industry.
Noela Fitton, Head of Strategic Projects and Service said: “We are delivering essential public services to keep the lights on, gas and water flowing, and traffic moving. Service Plus brings together all the great aspects of customer service delivered by our fantastic workforce. We are celebrating great service and investing in service skills, systems, employee recognition and training programmes.
Whilst we can’t avoid carrying out vital repairs and activities on the nation’s infrastructure, we can do it in a positive way – looking for alternative ways to lessen the impact, delivering customer service with a smile. Attitude to customer service starts within our organisation. Our culture is to see everyone as a customer.”