Customer service

Service Plus

As a leading utility and infrastructure provider, every day, we safely deliver essential services to millions of customers across the UK. We recognise that we are the brand ambassador for our Clients – we’re highly visible in what we do, and perceptions really do matter. 

What customers say:

Could you please send on my sincere Thank You to the team who spent Saturday night getting my water back up and running. They put my mind at rest by insisting that they were not leaving till I had water in my home. They couldn’t have been any more compassionate. These guys are a credit to the company; polite, professional and caring.
Greater Manchester
I am sending this email regarding the works taking place, we have lived here for 40 years and during which have had numerous works on water, electric and gas leaks. The team carrying out the work are friendly and courteous and have kept us informed throughout the works.

We recognise that customers are all individual and we aim to tailor our services to their specific needs and requirements.  This is reflected in our core values:  

  • We are professional and competent in everything we do
  • We are responsive and flexible to client / customer requirements; always considering safety and service
  • We aim to deliver beyond expectation – putting the ‘Plus’ in Network Plus

Before we commence any project or activity, we invest time in detailed planning ensuring we have fully captured local requirements, putting ourselves in our clients’ customers shoes.  Our project solutions are customer-orientated, considering ways to minimise the impact of our construction or maintenance activities. 

We recognise that in the digital age, the flow of information is critical. Customers and members of the public want to be kept informed, and updates are required 24/7.  As a result, we are investing in the latest technologies to make interactions with customers’ as smooth and transparent as possible. All personnel working on our behalf are equipped with hand held devices, and we aim to transmit information to and from our worksites in real time.