Customer Service Administrator

Location: Hatfield

Customer Support Administrator

 

Our Company

Network Plus is a leading utility and infrastructure service provider, operating across the UK.

Originally established in 2000, the company has grown significantly through the award of long-term contract frameworks with major utility organisations and infrastructure providers. With a current workforce of over 3,200 our services are delivered through an absolute focus on health and safety as well as market leading levels of service to both our clients and their customers.

Our Headquarters are based in Worsley, Greater Manchester and we operate from over 53 depot bases. We deliver services 24/7/365 in city centres as well as rural locations.

Our vision is to be the best service provider in the UK utilities and infrastructure sectors by safely constructing, maintaining and managing essential services.

 

Our Role

As a Customer Service Administrator, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

 

Key Responsibilities

You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time

You will ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly

You will maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately

You will manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

 

Experience and Knowledge

Experience of working within the Utilities sector is desired but not essential

Ideally, you’ll come from a customer service background

IT and system literate

Able to work in an organised manner to meet important deadlines

 

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

 

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here – https://networkplus.co.uk/privacy-and-cookie-policy.

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